Terms and Conditions

Welcome to The Yale-NUS Shop online store! The Yale-NUS Shop provides their products and services to you subject to the notices, terms, and Conditions set forth in these terms and conditions (“Conditions”). If you visit or shop within this website, you accept these Conditions. In addition, when you purchase any of our products or services, you will be subject to the rules, guidelines, policies, terms, and conditions and they are incorporated into this Agreement by this reference. Please read these Conditions carefully.

“Customer” or “you” means the person who purchase products or services through this website; and

“Products” shall refer to products offered for sale by The Yale-NUS Shop on this website.

ELECTRONIC COMMUNICATIONS

When you visit The Yale-NUS Shop or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically are communications in writing that satisfy any legal requirements.

PERSONAL DATA PROTECTION

Thank you for examining our privacy statement. The Yale-NUS Shop respects the privacy of individuals and recognizes the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data. As such we would like to inform you of how we process your personal data when you interact with us.

If you are only browsing this website or using the Search function, we do not capture data that allows us to identify you individually. This website automatically receives and records information on our server logs from your browser, including your IP address, cookie information, and the page(s) requested. Although user sessions are tracked, the users remain anonymous. Please note that this website may contain links to other websites not maintained by The Yale-NUS Shop. Such third party websites are subject to their own data protection and privacy practices and you are encouraged to examine the privacy policies of those websites.

If you choose to share your personal data via an application or an e-mail or any other form, we recommend that you read our Data Protection Policy explaining how we use your personal data when you interact with us via our website or in any other way. Our Data Protection Policy governs your visit to our website. If you have any queries on this policy or have any other queries in relation to how we process your personal data, please click here for further details on how best to contact the Data Protection Office.

You consent to disclose all information including personal data provided to all our staff, agents, representatives, service providers and contractors of The Yale-NUS Shop, and The Yale-NUS Shop’s use of such information provided. We respect your privacy and we will use your personal data for fulfilling our obligation to you and service management and improvement. We will not share this data with any other party not related to the transaction between us.

COPYRIGHT

This website and its contents are subject to copyright protection under the laws of Singapore and, through international treaties, other countries. The copyright in the contents and materials available on this website as a whole is owned by The Yale-NUS Shop. However, the copyright in some contents and materials incorporated within this website may be owned by third parties where so indicated.

No part of the contents or materials available on this website may be reproduced, licensed, sold, published, transmitted, modified, adapted, publicly displayed, broadcast (including storage in any medium by electronic means whether or not transiently for any purpose save as permitted herein) without the prior written permission of The Yale-NUS Shop. You may view this website and its contents using your web browser and save an electronic copy, or print out a copy, of parts of this website solely for your own information provided you (a) do not modify the copy from how it appears in this website; and (b) include the copyright notice on such copy.

The Yale-NUS Shop’s name and logos should never be removed from pages on which they originally appear. The Yale-NUS Shop’s webpages should always appear exactly as posted without variation, unless the prior written approval of The Yale-NUS Shop is obtained. The use, reproduction, copying or redistribution of trade marks without the prior written permission of the Yale-NUS Shop is prohibited.

You must not otherwise exercise the copyright in the whole or any part of the contents and materials in this website for any other purpose except as expressly permitted by any applicable law or with The Yale-NUS Shop’s prior written consent.

TRADE MARKS

The Yale-NUS Shop’s trademarks may not be used in connection with any product or service that is not The Yale-NUS Shop’s, in any manner that is likely to cause confusion among Customers, or in any manner that disparages or discredits The Yale-NUS Shop. All other trademarks not owned by The Yale-NUS Shop that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by The Yale-NUS Shop.

WEBSITE ACCESS

The Yale-NUS Shop grants you a limited permission to access and make personal use of this website. You shall not download (other than page caching) or modify it, or any portion of it. The permission to access does not include any resale or commercial use of this website or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this website or its contents: or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial or other purpose without express written consent of The Yale-NUS Shop. Any unauthorized use terminates the permission granted by The Yale-NUS Shop for your access. You shall not use any The Yale-NUS Shop’s logo or other proprietary graphic or trademark as part of the link without our express written permission.

YOUR ACCOUNT

You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account. You may not create an account or access this website without parent or guardian consent if you are under 21. The Yale-NUS Shop reserves the right to terminate accounts, remove or edit content, or cancel orders at its sole discretion.

EMAILS, AND OTHER CONTENT

You shall not introduce any content or materials that are objectionable, or consist of or contain malicious software including viruses or any form of “spam.” You grant The Yale-NUS Shop a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display content that you submit to us throughout the world in any media. You grant The Yale-NUS Shop and sub-licensees the right to use the name that you submit in connection with such content, at its discretion. You represent and warrant that you own or otherwise control all of the rights to the content that you submit to us: that the content is accurate: that use of the content you supply does not violate any law and our policies, and that such content will not cause injury to any person or entity: and that you will indemnify The Yale-NUS Shop for all claims resulting from content you supply. The Yale-NUS Shop takes no responsibility and assumes no liability for any content submitted by you or any third party.

RISK OF LOSS

All items purchased from The Yale-NUS Shop are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS

The Yale-NUS Shop does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by The Yale-NUS Shop itself is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

You expressly agree that your use of this site is at your sole risk.

You acknowledge and agree that all the information on this website is provided “as is”. The Yale-NUS Shop has used reasonable endeavours to ensure that the information and materials posted on this website are correct at the time of posting. However, The Yale-NUS Shop gives no warranty and accepts no responsibility or liability for the accuracy or the completeness of the information and materials provided here for any purpose whatsoever. No reliance should be made by you on the information or material so posted; instead, you should independently verify the accuracy and completeness of the information and/or materials with the originating or authorising faculty, department or other body. To the full extent permissible by applicable law, shall not be held responsible or liable in any way for any and /or all consequences (including, without limitation, damages for loss of profits, business interruption, or loss of information) that may be incurred by you as a direct or indirect result of using, or the inability to use, any materials or contents on this website, even if The Yale-NUS Shop has been advised of the possibility of such damages in advance; and no right of action will arise as a result of personal injury or property damage, howsoever arising, sustained as a result of reference to, or reliance upon, any information contained in, or omitted from, this web-site, whether through neglect or otherwise. The Yale-NUS Shop reserves the right at any time, from time to time, to make changes to the whole or any part of these terms and/or the services offered on this web-site as it deems appropriate. This website may contain links to other world wide web sites or resources operated by parties other than The Yale-NUS Shop. Such links are provided as a service for the convenience of the users of this website. AS The Yale-NUS Shop has no control over such sites and resources, you acknowledge and agree that The Yale-NUS Shop is not responsible nor liable for any content or material on or available from such sites or resources. In providing such links, The Yale-NUS Shop does not in any way, expressly or implicitly, endorse the linked sites or resources or the respective contents thereof. You further acknowledge and agree that The Yale-NUS Shop shall not be responsible or liable, whether directly or indirectly, for any damage or loss caused or sustained by or alleged to be caused or sustained by you, in connection with the use or reliance on any information or material available on such linked sites or resources.

APPLICABLE LAW, SITE POLICIES, MODIFICATION, AND GENERAL

These Conditions shall be governed by and construed in accordance with the laws of Singapore. The parties agree to submit to the exclusive jurisdiction of the courts of Singapore. These Conditions shall not be enforceable under the Contracts (Rights of Third Parties) Act by a person who is not a party to it. Please review our other policies, such as our Shipping and Returns policy. These policies also govern your visit to The Yale-NUS Shop. We reserve the right to make changes to our site, policies, and these Conditions at any time. If any of these Conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. Nothing in these Conditions shall be construed as a partnership between The Yale-NUS Shop and you nor constitute the appointment of The Yale-NUS Shop as your partner or agent.

SHIPPING AND RETURNS

RETURNS AND EXCHANGES

All sales are final, there are no returns or exchanges of goods purchased.  

The Customer should report any defective or damaged products within 24 hours of the date and time stamp for delivery, with a video showing the package being opened and clearly showing the items arriving with damages, regardless of whether the Customer is present to physically receive and sign for the package.

SHIPPING

  • GST (Goods and Services Tax) will be charged for all products being shipped within Singapore.
  • Shipping will be charged based on prevailing rates for local (within Singapore) and international (outside Singapore) shipping and handled by a third party delivery company. All shipping rates, taxes and any other delivery fees are subject to change.
  • The customer is fully responsible for paying any duties, taxes or other additional fees for the purchase as required by the country the products are being delivered to
  • the customer will receive details for delivery status and timings from the delivery company and should use the contact information for the delivery service provider for any questions related to delivery and to track orders.
  • The Yale-NUS Shop is not responsible for any charges, claims, service, rules or regulations related to delivery of the products.
  • Any expenses for communication between the delivery company and the customer, such as fees for text messages or other charges will be borne by the customer.
  • If the delivery company is unable to deliver the products to the customer and needs to re-deliver the package, the customer must bear all costs for the multiple delivery attempts and pay the delivery company directly.
  • If the customer is not present to receive the order, it is the customer’s responsibility to communicate with the shipping company to make alternative arrangements.
  • The Yale-NUS Shop takes no responsibility or liability for delivery of the products.

EMAIL AND SMS CONFIRMATIONS

Upon payment confirmation for the order, the following information will be sent to the Customer’s email or phone number:

  1. An email from Yale-NUS College to confirm the order has been placed
  2. A follow up email and SMS from the delivery company once your order is being processed for delivery
  3. An email and SMS once the package is ready to be picked up for delivery. This email will contain a link to track the package.

Links to the shipping companies’ contact information are:

Shipping companies’ details:

Local deliveries:

IM Logistics Solution Pte Ltd Email: ecom@imf.com.sg; Phone number: 62547719

International deliveries:

International deliveries will be made through DHL, terms and conditions apply:

DHL Express Terms and Conditions of Carriage

DHL Express Money-back Guarantee Terms and Conditions